Privacy Policy

At Ochre Oriel, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, address, email address, phone number, and other similar contact data.
  • Project Details: Information related to your bespoke bathroom furniture projects, including design preferences, measurements, budget, and material choices.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, pages viewed, and access times, collected through cookies and analytics tools.
  • Communication Data: Records of your correspondence with us via email, phone, or contact forms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide our services, including bespoke design consultations, manufacturing, and installation.
  • To communicate with you regarding your projects, inquiries, and appointments.
  • To process payments and manage our client relationships.
  • To improve our website and services through analytics and feedback.
  • To send you marketing communications where you have consented to receive them (you can opt-out at any time).
  • To comply with legal obligations and protect our legitimate business interests.

3. Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it:

  • Contractual Necessity: To fulfill our contractual obligations with you (e.g., to design and build your furniture).
  • Legitimate Interests: For our legitimate business interests, provided these do not override your rights and freedoms (e.g., improving our services, marketing activities).
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our newsletter).
  • Legal Obligation: To comply with legal requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients (e.g., payment processors, analytics providers, delivery services). These parties are bound by confidentiality agreements and are prohibited from using your personal data for any other purpose.
  • Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use physical, electronic, and procedural safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. We use this information to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +353 1 687 9003
  • Address: 14 The Crescent, Merrion Road, Suite 3, Dublin, D04 X7X8, Ireland

Last updated: 25 October 2023